Service Coordinator

Bolton Clarke Group one of Australia’s largest independent, not-for-profit providers of home care, retirement living and residential aged care, operating nationally and internationally. Bolton Clarke Residential group now has 88 Aged Care Homes across QLD, NSW, VIC, SA & WA, with the inclusion of the Allity, McKenzie & Acacia Living Group.

About the Role

As the Service Coordinator, you will manage client service delivery by responding to Customer Service Centre queries, ensuring timely documentation, and coordinating care for recipients. You will collaborate with service providers, support the Case Manager, monitor client intake, and contribute to service development while maintaining professional communication and performing daily administrative tasks to ensure seamless care delivery.

Responsibilities include:

• Coordinates and manages client service delivery by receiving and responding to calls from the Customer Service Centre (CSC) regarding care recipients and external providers to ensure timely and appropriate responses within the scope of the role.
• Ensures accurate documentation within the Client Management System (Procura) to reflect changes in client care or services and maintains up-to-date and precise records for all interactions and adjustments.
• Collaborates with service providers and external stakeholders to obtain and verify relevant client information to ensure seamless coordination of care that meets the needs of recipients on Basic Home Care Packages.
• Monitors and processes client intake referrals from the My Aged Care website and supports the Case Manager position by ensuring all necessary client details are logged and followed up for appropriate care delivery.

About You

To be successful in this role, our preferred candidate will have:

• Bachelor’s degree required; Business Administration, Community Services is preferred. Any other related discipline or commensurate work experience considered.
• Minimal experience in Customer Service and managing customer inquiries in aged care services is preferred.
• Certificate IV in a relevant customer service-related discipline such as Welfare, Administration is prescribed.
• Strong knowledge of Records Management, Service Delivery, and Home Care Packages framework.
• Proficient in Business Documentation, Microsoft Office and Project Management skills.
• Excellent Customer Experience, Communication, Analytical Thinking, and Planning and Prioritisation skills.

About this location:

Compensation:

, plus superannuation and other benefits.

Why Work For Bolton Clarke:

Excellent work/life balance with shifts that suit your personal needs

• A caring team environment with strong clinical and allied health support

• Career progression and development opportunities

• Generous salary packaging and not-for-profit tax benefits – claim up to $18,550 tax free

• Private health insurance and gym discounts

• An Employee Assistance Program for staff and family

Apply Now: Our application process takes 10 minutes to apply, please follow the below link to start your application.

Our commitment to diversity: At Bolton Clarke we expect our staff to respect and value differences in age, disability, race, nationality, ethnicity, sexual orientation, gender identity, intersex status and family or marital status.

Appointment to this position and ongoing employment is subject to your commitment to supporting diversity and inclusion.

If you have any further queries, please contact Elyza Wilson ()